At DTOK, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

📦 Returns

  • You can request a return within 7 days of receiving your order.
  • Items must be unused, unwashed, and in original condition with all tags intact.
  • Products damaged due to misuse or wear will not be eligible for return.

🔁 Return Process

To initiate a return:

  1. Contact us via email or phone with your order details
  2. Our team will guide you through the return process
  3. Once approved, you will need to ship the product back to us

💰 Refunds

  • After receiving and inspecting the returned item, we will notify you of the approval status
  • If approved, your refund will be processed within 5–7 business days
  • Refunds will be issued to the original payment method

🚫 Non-Returnable Items

The following items are not eligible for return/refund:

  • Items purchased on clearance or final sale
  • Used or damaged products
  • Products without original packaging or tags

🔄 Exchanges

  • Exchanges are subject to product availability
  • If you need a different size or item, you can request an exchange within 7 days

🚚 Shipping Charges

  • Return shipping costs may be borne by the customer unless the item received was defective or incorrect
  • Original shipping charges are non-refundable

📞 Contact Us

If you have any questions regarding returns or refunds, feel free to contact us: